System Downtime Notifications

There may be rare situations where the Ocean eReferrals tool may not be available due to planned or unplanned disruptions. These issues may involve the Ocean tool itself, its integration with electronic medical records systems (EMRs), or disruptions affecting MedAccess or QHR Accuro EMRs.

Please see below for information on planned or unplanned disruptions affecting these systems and follow downtime procedures while the eReferral tool is unavailable.

Ocean Notifications

Platform-level and EMR-specific status pages:

Critical System Notifications
Accuro Integration Notifications
TELUS Integration Notifications

QHR Accuro Notifications

All notifications can be found online on their status pages:

QHR Technologies Status Page Status - Incident History

Med Access Notifications

All notifications can be found inside the EMR under "Messages":

eServices Program Information